The Grievance Redressal Cell (GRC) of Anand College of Education for Women, Jethuwal, Amritsar is constituted in accordance with the UGC (Redressal of Grievances of Students) Regulations, 2019. The Cell ensures a fair, transparent, and timely redressal of grievances to maintain a harmonious and student-friendly academic environment.
The college is committed to providing a safe, inclusive, and respectful atmosphere for all stakeholders.
Objectives
To uphold students’ rights and ensure justice in academic and administrative matters
To provide a mechanism for speedy redressal of grievances
To promote transparency, accountability, and fairness
To maintain a conducive and supportive learning environment
To prevent unfair practices and discrimination
Functions
To receive, examine, and redress grievances from students
To address issues related to academics, examinations, admissions, fees, infrastructure, and services
To ensure grievances are resolved without prejudice or bias
To recommend corrective and preventive measures to the management
To maintain confidentiality of the complainant
Composition of the Grievance Redressal Cell (As per UGC norms)
Designation Role
Dr Kawalbir Kaur Mahal (Principal ) Chairperson — 9815202560 / kawalmahal07@gmail.com
Dr. Ritu Kalia (Senior Faculty Member) Member — 9464778229 / adisadgi@gmail.com
Asst Prof Shelly Sharma (Woman Faculty Member) Member — 8837896450 / shelly78657@gmail.com
Asst Prof Sonal Mahajan (Administrative Officer) Member — +91 97813 53828 /sonalbharatmahajan@gmail.com
Jyoti (Student Representative) Member — jyoti_jot0900@gmail.com
S. Jaswinder Singh Dhillon External Member (Academic/Legal/Social Expert) Member — +91-9815150030 / jsdhillon@rediffmail.com
Procedure for Grievance Redressal
Grievances may be submitted in writing or through the suggestion/grievance box available on campus.
The grievance is acknowledged and reviewed by the Cell.
The Cell conducts meetings and hearings, if required.
A decision is taken and communicated to the complainant within a stipulated time frame.
If unresolved, the grievance may be escalated to higher authorities as per UGC regulations.
Scope of Grievances
Academic matters
Examination and evaluation
Admission-related issues
Fee-related grievances
Infrastructure and facilities
Harassment or discrimination (excluding sexual harassment, which is addressed by ICC)
Confidentiality & Fairness
The Grievance Redressal Cell ensures that all complaints are handled with strict confidentiality, impartiality, and sensitivity, safeguarding the dignity and rights of all parties involved.
NAAC Alignment
Criterion V – Student Support and Progression
Key Indicators: Student grievance redressal, welfare, institutional transparency
Documentation: Grievance register, minutes of meetings, action taken reports
Contact
Students may approach the Grievance Redressal Cell through the college office during working hours for support and assistance.